Together with Chubb Insurance Singapore Limited (Chubb), we’ve tailored an affordable yet comprehensive travel insurance coverage to provide you with fuss-free protection.

Underwritten by

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24 Hour Hotline

Get medical and travel assistance any time you need.

Unlimited Coverage

Get unlimited coverage for medical evacuation and repatriation

Hassle-free Claims

Submit claims online with a few clicks.

CoverageSum Insured (S$)
Personal Accident
- For Insured Person between 18 years old to 70 years old100,000
- For Insured Person above 70 years old50,000
- For Insured Person between 8 days old to 17 years old10,000
Medical Expenses due to Accident & Sickness

Maximum S$750.00 for Traditional Chinese Medicine Expenses

- For Insured Person between 18 years old to 70 years oldUp to 100,000
- For Insured Person above 70 years oldUp to 25,000
- For Insured Person between 8 days old to 17 years oldUp to 10,000
Continuation of Medical Treatment After Return to Singapore

Maximum S$750.00 for Traditional Chinese Medicine Expenses

- For Insured Person between 18 years old to 70 years oldUp to 5,000
- For Insured Person above 70 years oldUp to 2,500
- For Insured Person between 8 days old to 17 years oldUp to 1,000
Emergency Dental Expenses due to AccidentUp to 50,000
Daily Hospital In-Patient Income Amount per 24 hours - $200 per day4,000
Medical Evacuation and RepatriationUnlimited
Repatriation of Mortal RemainsUp to 20,000
Compassionate Allowance2,000
Loss of Luggage & Personal Effects

– Maximum $500 per Article or set of Article

Up to 2,000
Loss of Travel Documents

– Maximum $300 for Money

Up to 1,000
Checked-In Luggage Delay

– $200 per 6 consecutive hours

800
Travel Delay

– $150 per 6 consecutive hours

600
Travel Misconnection

– $100 per 6 consecutive hours

600
Hijack Inconvenience

– $100 per 6 consecutive hours

1,000
Journey CancellationUp to 5,000
Journey CurtailmentUp to 5,000
Personal LiabilityUp to 350,000
Terrorism ExtensionYes
Automatic Extension of Policy period
– Due to overseas hospital confinement30 days
– Due to Public Transport delay or Critical Medical Condition7 days
24 - Hours Travel AssistanceIncluded
24 - Hours Medical AssistanceIncluded
What is Journey Assist?

Journey Assist is a travel insurance product underwritten by Chubb Insurance Singapore Limited. This product is designed for Thin Margin’s customers.

Who can purchase Journey Assist?

Any Singapore resident (including foreigners) aged 18 years and above on the date of commencement of the journey. 

Singapore Resident means a Singapore citizen, Singapore Permanent Resident, or foreigner holding a valid Work Permit, Employment Pass, Dependant's Pass, Long-Term Visit Pass or Student Pass upon commencement of the journey.

How long before the travel date can I purchase Journey Assist?

You can purchase Journey Assist up to 180 days before your date of travel.

Does Journey Assist cover more than 1 country during the trip?

The policy will cover all countries listed in your selected Region. For example, if you select the region ASEAN, the policy will cover Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam.

Please select the Region covering the farthest country you will travel to. 

Am I still covered after rescheduling my flight?

Yes, subject to Terms and Conditions. Please contact Chubb via phone at +65 6398 8776, or via email at travel.sg@chubb.com to update your policy.

What is the minimum and maximum duration of the coverage?

The minimum duration is 2 days, and the maximum duration is 45 days.

Is there automatic Policy Extension?

Yes, the Period of Insurance shall automatically be extended without premium if the Insured Person is unble to complete the return leg of a Journey within the Period of Insurance due to:

  • the Insured Person's Critical Medical Condition (extended for up to 7 days); or
  • the scheduled Public Conveyance in which the Insured Person is traveling being unavoidably delayed due to Strike or industrial actions, adverse weather conditions or mechanical breakdown/ derangement of the Public Conveyance or due to grounding of an aircraft as a result of mechanical or structural defect (extended for up to 7 days); or
  • the Insured Person being Confined in a Hospital outside of Singapore at the expiry of the Period of Insurance (extended for up to 30 days).
Is Journey Assist refundable?

Yes, the policy is cancellable and refundable, subject to Terms and Conditions. Please contact Chubb via phone at +65 6398 8776, or via email at travel.sg@chubb.com.

How do I amend my travel details?

Please contact Chubb's Customer Service Hotline at +65 6398 8776, (Mondays to Fridays, 9.00am to 5.00pm, excluding public holidays) or via email at travel.sg@chubb.com.

What is the time limit for submitting a claim?

Claims must be submitted within 30 days of the date of incident.

How do I make a claim?

Please submit your claims online via the Chubb Claim Centre. A claim number will be provided immediately, shortly followed by an email and SMS. Notification of the claim will be assigned to a claims assessor within hours, ensuring faster claim settlement.

Alternatively, you may also submit your claim via Email or Posted Mail. Click here to download the claim form, then submit your claim form and supporting documents to:

  • Email at travelclaims.sg@chubb.com
  • Posted Mail at
    Attention to:
    A&H and Travel Claims Department
    Chubb Insurance Singapore Limited
    138 Market Street
    #11-01 CapitaGreen
    Singapore 048946
Does Journey Assist cover any pre-existing conditions?

Journey Assist does not cover any pre-existing conditions that the Insured Person should reasonably be aware of, within a twelve (12) month period preceding the commencement of a Journey.

Eligibility:

  • departures originating from Singapore;
  • resident of Singapore (possess a valid NRIC/FIN);
  • any nationalities at least 8 days old on the Effective Date;
  • the first 45 consecutive days of the Return Journey, unless otherwise mentioned;

Excludes:

  • participation in extreme sports and activities;
  • travelling against the advice of a medical practitioner;
  • any loss or expenses with respect to Cuba;
  • any loss or expenses with respect to any destination against the travel advice of the Ministry of Foreign Affairs of Singapore or the Ministry of Health of Singapore, unless the Journey had already commenced prior to the issuance of such travel advice.

Chubb has developed an easy-to-use online claims submission portal that allows you to lodge claims online and check the status of a claim. You’re able to submit a claim anytime from anywhere on any mobile device, or desktop computer.

  • A claim number will be provided immediately, shortly followed by an email and SMS.
  • Notification of the claim will be assigned to a claims assessor within hours, ensuring faster claim settlement.

Click here to access the Chubb Claim Centre.


What you need to submit a claim

  • Your details such as policy number, contact information, and intended payee information;
  • Details of the incident such as type of loss and description of the incident;
  • Supporting documents such as relevant receipts, photographs, or quotes should be attached to your online submission to expedite assessment. Chubb will contact you if additional supporting documents are required.

Alternatively, you may also submit your claim via Email or Posted Mail. Click here to download the claim form, then submit your claim form and supporting documents to:

  • via Email at travelclaims.sg@chubb.com

  • or via Posted Mail at
  • Attn: A&H and Travel Claims Department

    Chubb Insurance Singapore Limited

    138 Market Street

    #11-01 CapitaGreen

    Singapore 048946

For any assistance on the travel insurance policy, please contact Chubb at the following:

Phone

For general enquiries and claims, call

(65) 6398 8776

(Mon-Fri: 9am to 5pm ony)


For 24-hour emergency assistance, call

(65) 6836 2992

Mail

Chubb Insurance Singapore Limited

138 Market Street

Level 11-01 CapitaGreen

Singapore 048946