POCKET WIFI &

TRAVEL SIM CARD

Stay connected wherever you are
Better
Get better exchange rates for your travel cash from the instant cashback
Queue
No more queuing, free doorstep delivery & collection
No switch
No need to switch WiFi or SIM on a multi-country trip
No registration
No security deposit or credit card needed, so no bill shock
Prepaid Travel SIM Card
Multi-country coverage
ASIA - Unlimited Data (FUP) for 8 days
Price:S$24.00/dayS$22.00
Instant cashback: S$1.00

Cambodia

China

Hong Kong

India

Indonesia*

Japan*

South Korea

Laos

Macau

Malaysia*

Myanmar

Pakistan

Philippines

Sri Lanka

Taiwan*

Thailand

Vietnam

FUP refers to Fair Usage Policy set by the local Telcos to prevent data abuse. If the data usage exceeds a certain threshold (either 500 MB or 1000 MB depending on the Telco) within 24 hours, the connection speed may slow to 3G speed but you will still have unlimited data access. It will recover to 4G speed the next day.

*Unlimited 4G speed is provided for these destinations.

Pocket WiFi
Unlimited data with multi-country coverage
Unlimited data
Unlimited Data
Perfect for high data users
Lasting device
Long Battery Life
Lasts up to 10 hours on a full charge
Sharing
Share your Access
Connect up to 5 devices to your Pocket WiFi
NORTH EAST ASIA
Price:S$5.00/day
Instant cashback: S$1.00/day

Hong Kong

Japan

Macau

South Korea

Taiwan

SOUTH EAST ASIA (3)
Price:S$5.00/day
Instant cashback: S$1.00/day

Malaysia

Thailand

Vietnam

NORTH ASIA
Price:S$8.00/day
Instant cashback: S$1.00/day

China

Hong Kong

Macau

SOUTH EAST ASIA (9)
Price:S$9.00/dayS$8.00/day
Instant cashback: S$1.50/day

Brunei

Cambodia

Indonesia

Laos

Malaysia

Myanmar

Philippines

Thailand

Vietnam

NORTH AMERICA
Price:S$12.00/dayS$11.00/day
Instant cashback: S$2.50/day

Canada

Costa Rica

Dominican Republic

El Salvador

Guam

Guatemala

Mexico

Nicaragua

Panama

Puerto Rica

Saipan

USA

OCEANIA
Price:S$12.00/dayS$11.00/day
Instant cashback: S$2.50/day

Australia

New Zealand

Fiji

GUAM & SAIPAN
Price:S$15.00/day
Instant cashback: S$3.50/day

Guam

Saipan

ASIA
Price:S$11.00/day
Instant cashback: S$2.00/day

Bahrain

Bangladesh

Brunei

Cambodia

China

Hong Kong

India

Indonesia

Israel

Japan

Jordan

Kazakhstan

Kuwait

Laos

Macau

Malaysia

Mongolia

Myanmar

Nepal

Oman

Pakistan

Philippines

Qatar

Saudi Arabia

South Korea

Sri Lanka

Taiwan

Tajikistan

Thailand

UAE

Uzbekistan

Vietnam

Yemen

EUROPE
Price:S$12.00/dayS$11.00/day
Instant cashback: S$2.50/day

Albania

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Malta

Monaco

Netherlands

Norway

Poland

Portugal

Romania

Russia

San Marino

Slovakia

Slovenia

Spain

Sweden

Switzerland

Turkey

United Kingdom

Vatican

Ukraine

WORLDWIDE
Price:S$16.00/dayS$15.00/day
Instant cashback: S$3.50/day
FREQUENTLY ASKED QUESTIONS
What is the Pocket WiFi?

It is a personal wireless router that creates a WiFi hotspot. You can connect any WiFi enabled device and stay connected to the internet wherever you are!

What should I expect to receive with the Pocket WiFi?

You will receive the following:

  • pocket Wifi device
  • carrying case
  • charging cable
  • user guide
How do I return the device?

Please keep the SF plastic bag that has a courier note printed on it with the tracking number. After you return to Singapore, please contact the number provided on the instructions sheet to arrange for a free collection!

How far in advance do I need to order the Pocket WiFi?

Please place your order at least 5 days in advance.

What is the minimum and maximum duration of the Pocket WiFi service?

The minimum subscription period is 3 days, and there is no maximum subscription duration.

Do I need to place a security deposit?

No, unlike many other WiFi providers, we do not require a security deposit, nor do need to hold your credit card details. This means that you will not face any unpleasant bill shocks after your trip!

What devices can I connect to the Pocket WiFi?

The Pocket WiFi creates a WiFi hotspot, so any WiFi enabled device, such as smartphones, laptops, iPads and tablets, can be connected to the Pocket WiFi.

Do I need to activate the Pocket Wifi device?

No, as the device will be automatically activated at 00:01 hours on your selected Start date.

What if I can’t connect to the network?

Please follow the instructions on the user manual. If the issue persists, please contact:

24/7 WhatsApp Support: +65 8428 7528

How long does the device last?

The Pocket WiFi device can last up to 10 hours of usage on a full charge and up to 200 hours on standby.

What is Fair Usage Policy?

Generally, you will have unlimited data access. However, in some countries, the local Telco may apply a Fair Usage Policy to prevent data abuse. In these cases, if the data usage exceeds a certain threshold (either 500 MB or 1000 MB depending on the Telco) within 24 hours, the connection speed may slow to 384kbps (3G speed) but you will still be able to use data. It will recover to high speed the next day.

How do I amend my dates of usage or region?

Please contact us at hello@thinmargin.com or +65 9834 7128 at least 5 business days before both your original Start date and new intended date of use.

Will I be able to access blocked sites in China, such as Facebook or Instagram?

Yes, of course! The Pocket WiFi service is not subjected to the internet censorship policies in China so you can access websites such as Facebook, Instagram, and Google.

What if my Pocket WiFi device is lost / stolen/ damaged?

Please notify us immediately at hello@thinmargin.com or +65 9834 7128 and kindly note that charges may apply.

What is the Travel SIM Card?

It is a multi-country SIM card that gives you unlimited data access (with FUP) for 8 days. 

With this SIM card, you don’t have to:

  • waste time queuing up at the airport;
  • fumble over SIM card registration;
  • switch different SIM cards on a multi-city trip.
Does it support mobile tethering (personal hotspot)?

Yes, it supports tethering on most phones, especially newer / popular models. Unfortunately, we’re unable to guarantee that it will work on every single device. It does not work on "Xiaomi" phones.

How good is the network coverage?

The network coverage is directly supported by the destination’s local telecom operators, and is as good as a local SIM card. The SIM card will connect to the strongest available network automatically once you land. 

Can I still use WhatsApp with my existing number?

Yes, of course! You can still use WhatsApp with your home number with a different SIM card. However, please make sure you do not reinstall WhatsApp while you're overseas, or you may need to re-verify your account. 

https://faq.whatsapp.com/en/30028016/

Will I be able to access blocked sites in China, such as Facebook or Instagram?

Yes, of course! Our SIM cards are not subjected to the internet censorship policies in China so you can access websites such as Facebook, Instagram, and Google.

Do I have to do any registration for this SIM card?

No, simply insert the SIM card, activate it, and start surfing immediately!

What is the size of the Travel SIM Card?

It is a 3-in-1 SIM card (TriSIM), allowing you to switch between the Standard SIM, Nano SIM, and Micro SIM, without needing any SIM card adapters.

When does the first day of validity start and when does it expire?

The 8-day period begins when you insert the SIM card and data is first used. Otherwise, the last date of activation for the SIM card is 30 June 2020.

Can I make local calls with this SIM card?

This is a data only SIM card, so it does not support local calls or SMS. You can still make VoIP calls over the internet via applications such as WhatsApp, FaceTime, Skype, WeChat, Telegram, Line, etc.

Can I top up or extend the 8-day validity?

Unfortunately, this is not available at the moment.

What if the SIM card doesn’t work? May I get a refund?

In almost all cases, the SIM card may not work if the Access Point Name (APN) is not set. Please do ensure that the APN was set up correctly. Otherwise, we will investigate and if the SIM card is found to be faulty, we will provide a full refund. Please note that we cannot provide a refund for any other reason, such as trip cancellation or phone incompatibility.

How do I activate the SIM card?

1) Enable 4G and switch on Data Roaming on your mobile device

2) Set Access Point Name (APN) to: (found at the back of your SIM card's card)

 

For iOS: Settings > Mobile Data > Mobile data Options > Mobile Data Network

For Android: Settings > Mobile Network > Access Point Names