POCKET WIFI &
TRAVEL SIM CARD
FUP refers to Fair Usage Policy set by the local Telcos to prevent data abuse. If the data usage exceeds a certain threshold (either 500 MB or 1000 MB depending on the Telco) within 24 hours, the connection speed may slow to 3G speed but you will still have unlimited data access. It will recover to 4G speed the next day.
*Unlimited 4G speed is provided for these destinations.
It is a personal wireless router that creates a WiFi hotspot. You can connect any WiFi enabled device and stay connected to the internet wherever you are!
You will receive the following:
- pocket Wifi device
- carrying case
- charging cable
- user guide
Please keep the SF plastic bag that has a courier note printed on it with the tracking number. After you return to Singapore, please contact the number provided on the instructions sheet to arrange for a free collection!
Please place your order at least 5 days in advance.
The minimum subscription period is 3 days, and there is no maximum subscription duration.
No, unlike many other WiFi providers, we do not require a security deposit, nor do need to hold your credit card details. This means that you will not face any unpleasant bill shocks after your trip!
The Pocket WiFi creates a WiFi hotspot, so any WiFi enabled device, such as smartphones, laptops, iPads and tablets, can be connected to the Pocket WiFi.
No, as the device will be automatically activated at 00:01 hours on your selected Start date.
Please follow the instructions on the user manual. If the issue persists, please contact:
24/7 WhatsApp Support: +65 8428 7528
The Pocket WiFi device can last up to 10 hours of usage on a full charge and up to 200 hours on standby.
Generally, you will have unlimited data access. However, in some countries, the local Telco may apply a Fair Usage Policy to prevent data abuse. In these cases, if the data usage exceeds a certain threshold (either 500 MB or 1000 MB depending on the Telco) within 24 hours, the connection speed may slow to 384kbps (3G speed) but you will still be able to use data. It will recover to high speed the next day.
Please contact us at firstname.lastname@example.org or +65 9834 7128 at least 5 business days before both your original Start date and new intended date of use.
Yes, of course! The Pocket WiFi service is not subjected to the internet censorship policies in China so you can access websites such as Facebook, Instagram, and Google.
Please notify us immediately at email@example.com or +65 9834 7128 and kindly note that charges may apply.
It is a multi-country SIM card that gives you unlimited data access (with FUP) for 8 days.
With this SIM card, you don’t have to:
- waste time queuing up at the airport;
- fumble over SIM card registration;
- switch different SIM cards on a multi-city trip.
Yes, it supports tethering on most phones, especially newer / popular models. Unfortunately, we’re unable to guarantee that it will work on every single device. It does not work on "Xiaomi" phones.
The network coverage is directly supported by the destination’s local telecom operators, and is as good as a local SIM card. The SIM card will connect to the strongest available network automatically once you land.
Yes, of course! You can still use WhatsApp with your home number with a different SIM card. However, please make sure you do not reinstall WhatsApp while you're overseas, or you may need to re-verify your account.
Yes, of course! Our SIM cards are not subjected to the internet censorship policies in China so you can access websites such as Facebook, Instagram, and Google.
No, simply insert the SIM card, activate it, and start surfing immediately!
It is a 3-in-1 SIM card (TriSIM), allowing you to switch between the Standard SIM, Nano SIM, and Micro SIM, without needing any SIM card adapters.
The 8-day period begins when you insert the SIM card and data is first used. Otherwise, the last date of activation for the SIM card is 30 June 2020.
This is a data only SIM card, so it does not support local calls or SMS. You can still make VoIP calls over the internet via applications such as WhatsApp, FaceTime, Skype, WeChat, Telegram, Line, etc.
Unfortunately, this is not available at the moment.
In almost all cases, the SIM card may not work if the Access Point Name (APN) is not set. Please do ensure that the APN was set up correctly. Otherwise, we will investigate and if the SIM card is found to be faulty, we will provide a full refund. Please note that we cannot provide a refund for any other reason, such as trip cancellation or phone incompatibility.
1) Enable 4G and switch on Data Roaming on your mobile device
2) Set Access Point Name (APN) to: (found at the back of your SIM card's card)
For iOS: Settings > Mobile Data > Mobile data Options > Mobile Data Network
For Android: Settings > Mobile Network > Access Point Names